Please note: Our local offices are in Petaluma, California (USA), Traunstein, Germany, and Nottingham, United Kingdom. Our EU office also handles support for customers in Switzerland. 

All Industry purchases are handled through these offices. If you live outside Europe, North America, or the UK, you are still welcome to apply for the program, but one of these offices will process your order, and international shipping charges will apply. Additionally, you may incur tariffs and import duties specific to your country! 

Pro Purchase Deal Terms and Conditions:

e*thirteen is happy to support Cycling and Outdoor Industry employees, NICA racers & coaches, active/retired military, and public safety first responders with great discounts on our top-notch products! We want you to ride our products and spread the word!

Before you place your order, please consider it carefully since you won't be able to return any product purchased through this program! Please reach out to us before ordering if you are not 100% sure about your part configuration needs.

1. All sales through the e*thirteen Pro Purchase Program are final; there are no returns!
2. Industry Purchase Program is an exclusive privilege open to full-time employees working in the cycling and outdoor sports industry, NICA racers and coaches, active/retired military, or safety personnel.
3. All riders receiving pro purchase discounts are required to be subscribed to our email list. 
4. Product purchased is only for your use and not for friends or family members. You must place all orders using your discount yourself through www.ethirteen.com or ethirteen.eu .
5. The products purchased are for your use alone, and are not for resale.
6. e*thirteen reserves the right to terminate access to the program at any time for abuse or any other reason.
7. e*thirteen reserves the right to change the terms of the program at any point or to place restrictions on the products available for purchase.
8. Industry Purchase discounts cannot be combined with other offers, sales, or discounts.
9. Your Personal Industry Purchase Code will expire one year after it is granted to you. After expiration, you will need to re-apply to continue to receive the discount.
10. Orders are subject to sales tax where applicable.
11. International shipments rejected due to duty/tariff costs will be refunded once the parcel is returned MINUS the shipping costs incurred by e*thirteen.

Documents to upload for application

• A recent paystub indicating employment (please black out all sensitive personal information!)
• Sales Reps: provide documentation for the brands that you represent
• NICA Racers and Coaches: A copy of your registration confirmation email.
• Active Duty or Retired Military or Public Safety Officers: Military ID, pay stub, or proof of retirement