e*thirteen Carbon Wheel/Rim Warranty Program

e*thirteen carbon rims are warrantied to the original purchaser for the lifetime of the product. This warranty valid for rims on complete e*thirteen wheels or rims built on non-e*thirteen hubs. All warranties require proof of purchase showing name of purchaser matches name of person requesting warranty.

Complete e*thirteen wheels:

Under 1 year old – Initial failure: When a rim failure occurs, the original purchaser will be sent a complete new wheel and call tag to return the wheel with the failed rim to e*thirteen or its appropriate distributor.

Under 1 year old – Subsequent failures: When a subsequent rim failure occurs and the original purchase has already been provided a complete wheel replacement for the first failure, the original purchaser will be sent a replacement rim and call tag to return the failed rim to e*thirteen or its distributor. The cost of the wheel rebuild is the responsibility of the rider.

Over 1 year old: When a rim failure occurs, the original purchaser will be sent a replacement rim and call tag to return the failed rim to e*thirteen or its distributor. The cost of the rebuild is the responsibility of the rider.

e*thirteen carbon rims built on non-e*thirteen hubs:

When a rim failure occurs, the original purchaser will be sent a replacement rim and call tag to return the failed rim to e*thirteen or its appropriate distributor. The cost of the rebuild is the responsibility of the rider.