e*thirteen Carbon Wheel/Rim Warranty Program

e*thirteen carbon rims are warrantied to the original purchaser for the lifetime of the product. This warranty valid for rims on complete e*thirteen wheels or rims built on non-e*thirteen hubs. All warranties require proof of purchase showing name of purchaser matches name of person requesting warranty.

Complete e*thirteen wheels:

Under 1 year old – Initial failure: When a rim failure occurs, the original purchaser will be sent a complete new wheel and call tag to return the wheel with the failed rim to e*thirteen or its appropriate distributor.

Under 1 year old – Subsequent failures: When a subsequent rim failure occurs and the original purchase has already been provided a complete wheel replacement for the first failure, the original purchaser will be sent a replacement rim and call tag to return the failed rim to e*thirteen or its distributor. The cost of the wheel rebuild is the responsibility of the rider.

Over 1 year old: When a rim failure occurs, the original purchaser will be sent a replacement rim and call tag to return the failed rim to e*thirteen or its distributor. The cost of the rebuild is the responsibility of the rider.

e*thirteen carbon rims built on non-e*thirteen hubs:

When a rim failure occurs, the original purchaser will be sent a replacement rim and call tag to return the failed rim to e*thirteen or its appropriate distributor. The cost of the rebuild is the responsibility of the rider.

**Note - Whenever possible, e*thirteen will replace the wheel or rim with the same model as the rim that failed. In cases where the model is no longer in production or available, the product will be replaced with the current model year equivalent. In some cases this may mean graphics or specs which are different than the original model. Additionally, e*thirteen reserves the right to replace the failed product with one that e*thirteen deems more appropriate for the riders use case.