Support Hub

FAQ

• Do e*thirteen products have weight/usage type limits?
• Carbon Care and Integrity
• Where can I find my Product Date Code?

Technical Service Bulletins (TSB)

• TSB #166 - Helix Race 9-52 Cassette Lock-Screw Alignment Issue
• TSB #164 - Helix Cassette Steel Heat Treatment Issue
• TSB #163 - Vario Covert Seatpost Travel Limiter Clip Update
• TSB #162 - Chain Derailment on e*thirteen e*spec Bosch Steel Chainrings
• TSB #161 - Update for Helix Race Cassette use on E-bikes
• TSB #160 - Introduction and Changeover to Gen 2 LG1 DH 7-speed Cassette

See all 14 articles

Warranty Policies & Warranty Request Form

• Wheel Registration Form
• e*thirteen Warranty Policy
• Warranty Request Submission Form
• e*thirteen Lifetime Carbon Wheel/Rim Warranty
• Vario Infinite Dropper Seatpost Warranty