Support Hub

FAQ

• Do e*thirteen products have weight/usage type limits?
• Carbon Care and Integrity
• Where can I find my Product Date Code?

Technical Service Bulletins (TSB)

• TSB #164 - HELIX STEEL CLUSTER HEAT TREATMENT ISSUE
• TSB #163 - VARIO COVERT SEATPOST TRAVEL LIMITER CLIP UPDATE
• TSB #162 - CHAIN DERAILMENT ON E*THIRTEEN E*SPEC STEEL BOSCH CHAINRINGS
• TSB #161 - UPDATE FOR HELIX RACE CASSETTE USE ON EBIKES
• TSB #160 - INTRODUCTION AND CHANGEOVER TO GEN 2 7-SPEED CASSETTE
• TSB #159 - SRAM™ GX™ XD 1275 cassette bushing fit on e*thirteen SL XD™ driver bearing

See all 13 articles

Warranty Policies & Warranty Request Form

• e*thirteen Warranty Policy
• Warranty Request Submission Form
• e*thirteen No-Fault Lifetime Carbon Wheel/Rim Warranty
• Vario Infinite Dropper Seatpost Warranty