Support Hub

Warranty Policies & Warranty Request Form

• e*thirteen Warranty Policy
• Warranty Request Submission Form
• e*thirteen No-Fault Lifetime Carbon Rim Warranty
• Vario Infinite Dropper Seatpost Warranty

FAQ

• Carbon Care and Integrity
• Where can I find my Product Date Code?

Technical Service Bulletins (TSB)

• TSB #157 - Shimano™ EP8 Spindle Inspection in Conjunction with e*thirteen e*spec Cranks
• TSB #156 - e*spec Shimano™ alloy crank tech update
• TSB 139 gen 3 BB manual error
• TSB 124 Fatbike PF30 BB
• TSB 112 LG1 pedal updates
• TSB 101 XCX e-type on Specialized frames