Support Hub

Warranty Policies & Warranty Request Form

• e*thirteen Warranty Policy
• Warranty Request Submission Form
• e*thirteen No-Fault Lifetime Carbon Rim Warranty
• Vario Infinite Dropper Seatpost Warranty

FAQ

• Do e*thirteen products have weight/usage type limits?
• Carbon Care and Integrity
• Where can I find my Product Date Code?

Technical Service Bulletins (TSB)

• TSB #162 - CHAIN DERAILMENT ON E*THIRTEEN E*SPEC STEEL BOSCH CHAINRINGS
• TSB #161 UPDATE FOR HELIX RACE CASSETTE USE ON EBIKES
• TSB #160 - INTRODUCTION AND CHANGEOVER TO GEN 2 7-SPEED CASSETTE
• TSB #159 - SRAM™ GX™ XD 1275 cassette bushing fit on e*thirteen SL XD™ driver bearing
• TSB #158 - Vario Seatpost Travel Adjust Update
• TSB #157 - Shimano™ EP8 Spindle Inspection in Conjunction with e*thirteen e*spec Cranks

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