FAQ

How do I return an item?

To return an item you will need an RA#.

To get a Return Authorization number please contact our offices at:
support@bythehive.com for USA
support.eu@bythehive.com for Europe

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/hc/en-us/articles/208341273-How-do-I-return-an-item-
Where does my item ship from?

USA items ship from our warehouse in Petaluma, California
EU items ship from Traunstein, Germany

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/hc/en-us/articles/208010196-Where-does-my-item-ship-from-