FAQ

What crank/ring configuration do I need for super-boost?

If your bike uses "super-boost" spacing, the crank ring configuration required to achieve the correct chainline is any of our adjustable chainline cranks with a -5mm offset ring installed in the boost position (ring closest to the crank). e*thirteen cranks w/o the adjustable chainline configuration are not super-boost compatible. 

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Crankset offset, chainline and frame fit, 1 deg cranks

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Bottom Bracket Standards Explained

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You can also find more info on BB standards here: http://thehive.dozuki.com/Guide/Bottom+bracket+standards/17

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Can I use your threaded BB to run BB30 cranks on my threaded frame?

Nope. BB30 is a standard that covers more than just spindle diameter. So while we do use the same bearing ID as BB30 cranks, BB30 cranks use a much short spindle than our cranks do and, as a result, will only work on BB30 specific frames. Our cranks use a wider spindle so they fit a variety of BB standards.

You can find more info on what BB standards out cranks will fit with this handy tech doc

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Can I use a different brand's BB with your cranks?

Our cranks use a 30mm diameter aluminum spindle in order to reduce weight and improve stiffness in the system. Most other cranks on the market use a smaller 24mm steel spindle on their cranks. As a result our cranks should only be used with our BBs as others will not fit properly.

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Can I use your cranks on my PF30, BB30 or BB92 frame?

Yep, you just need to order the proper BB to fit your frame's BB standard, your local shop or frame manufacturer should be able to help you find what standard your frame uses.

You can find our tech doc about BB standards here

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Do I need to use my pedal washers?

Yes, pedal washers greatly strengthen the interface between crank and pedal and will minimize the possibility of tearing out your pedal threads in case of a hard impact.

 

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How do I remove my cranks?

That would depend on the model, take a look at our how-to guide: http://service.bythehive.com/Guide/How+to+remove+e*thirteen+cranks/44

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My cranks feel tight after installing them, is something wrong?

Some of our cranks currently use a wave washer and spindle spacers to adjust the bearing pre-load and account for tolerance differences in individual frames. If too many spacers are used the bearings can be over pre-loaded resulting in excess drag Our newer cranks use our APS system for preload which functions a bit differently. Refer to the owners manual to ensure that your cranks are installed properly. If you think they are installed correctly and you still have questions, contact your local Hive dealer.

 

You can find fancy install guides for all our cranks here

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Do I really need to use a torque wrench while installing my cranks?

Absolutely. It's always important to tighten all fasteners to  the torque specifications found in the owners manual. If you do not install your cranks properly, they may loosen up and damage the interface.

 

It's 40-48N*m by the way.

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How to I remove a Quick Connect Guidering?

Well, you'll need a vise and a special tool, our part number CSH.UNVA-SPID.N . If you bought a set of 2014 cranks it will be included in the box with your cranks.

Instructions for making it happen can be found below.

How to install and remove TRS crank spiders and integrated rings

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What type of bottom bracket does my bike need?

Pretty rough out there isn't it? There are a ton of bottom bracket standards now. Your frame manufacturer or local shop should be able to help you determine what type of bottom bracket shell your bike has. Once you know, drop us a line and we would be happy to help you decide on the proper bottom bracket for your frame.

 

You can find our BB standards tech doc here. It will give you the information you need to measure your own BB shell.

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My bearings wore out, why?

Bearings wear for a variety of reasons; by far the biggest culprit is contamination. You can prolong bearing life by not power-washing or hosing your bike off. Water sitting in your BB shell will eventually contaminate your bearings so be sure to drain and dry your frame after wet rides.  All of our BB bearings are easily serviceable, so we recommend cleaning and re-greasing them a few times a year dependent on conditions. If things go to hell in a hand-basket quickly, we offer a 1 year no questions asked warranty on all our bearings, so we've got you covered.

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What is APS?

APS is the new preload system for our cranks. It does away with wave washers and spindle spacers making set-up much quicker. Just install your BB, torque your cranks to spec and adjust the APS dial until there is no more play. See it in action here

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What is the bolt circle diameter (BCD) for e*thirteen cranks?

All of our cranks and crank mounted bashguards, with the exception of our Quick Connect rings of course, use a 104mm 4 bolt BCD pattern.

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Your cranks use a 30mm spindle, does that mean they are BB30?

BB30 refers to an entire standard, based around more than just spindle diameter. Our cranks will not just drop into a BB30 frame, but we do make adapter cups to fit BB30 frames. This is because we use a longer spindle than traditional BB30 cranks in order to give the advantages of a 30mm spindle on frames with threaded BB shells.

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