How do I fix a stuck together APS adjuster?



If the 2 sections of your APS adjuster get stuck together in the fully open position it will prevent you from being able to preload the system and play may exist.


Remove the crankset from the bike following the directions for your crank model found in our How-to section and then try this:.

With the crank off the bike, install the APS adjuster onto the keyway of the crank where it would normally sit. Use a strap wrench (or protect the outer ring of the APS with an old tube/rag and use an adjustable pliers) to turn the outer ring of the APS in the direction of the tighten arrow shown on the outside of the APS so that the inner ring moves away from the outer ring and the assembly will loosen enough to be turned by hand. 


If that does not work, reach out to us on our support contact page and we can assist further.

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Does the XCX crankset come with crank boots and/or chainline spacers?


Answer: No*


Chainline spacers:

XCX cranks do not come with Chainline spacers. Boost/non-boost configuration is achieved by selecting the correct offset chainring:

  • XCX Mountain Cranks
    • e*thirteen Guidering UL direct mount rings are -5mm offset which achieves boost 148mm chainline spacing.
    • e*thirteen Guidering SL direct mount rings are -8mm offset which achieves non-boost  135/142mm chainline spacing.
  • XCX Gravel Cranks
    • e*thirteen Guidering UL direct mount rings are used to achieve 135/142mm chainline spacing as spindle length is reduced. 

Crank boots:

While our other carbon crank are supplied with crank boots, our XCX cranks are not. The goal with our XCX crank project was to achieve the lightest possible XC Crankset and therefore crank boots were omitted. The TRS/LG1 boots will not correctly fit the XCX cranks. 



*Some crank packaging and manuals included with cranks indicated chainline spacers and boots are included. This is not correct and packaging and manuals are now updated. 





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What lockring tool do I need to change my e*thirteen chainring on my Shimano™️ Steps™️ motor?

The tool needed for the Shimano™️ lockring on the Steps™️ motor is Shimano™️ TL-FC39 or Park Tool™️ LRT-2.

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The o-ring found between the chainring and lockring on Bosch G4 systems is missing with my e*spec ring. Is that correct?

We recommend removing/not using the o-ring which sits between chainring and the lockring when assembled with our direct mount ring.


BOSCH G4 motor assemblies come with BOSCH Supplied lockrings and o-rings for assembly with their spider. When using e*thirteen e*spec direct mount rings, the lockring should be used and installed per BOSCH Specification; however e*thirteen does not recommend the use of the O-ring. We have found it can bunch and interfere with proper torque of the lockring, and flatness of the chainring. This assembly variance has BOSCH Internal approval.



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What crank/ring configuration do I need for super-boost?

If your bike uses "super-boost" spacing, the crank ring configuration required to achieve the correct chainline is any of our adjustable chainline cranks with a -5mm offset ring installed in the boost position (ring closest to the crank). e*thirteen cranks w/o the adjustable chainline configuration are not super-boost compatible. 

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Crank offset, Q factor and frame fit


Adjustable chainline cranks - Offset indicates max offset. Offset may also be reduced by up to 3mm by rearranging spacers.



Or click pdf below to download 

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Bottom Bracket Standards Explained

For a completely thorough explanation of bottom brackets and what they look like, please see this great link at the Park Tool website: BOTTOM BRACKET IDENTIFICATION

They do a great job breaking it all down.

30mm Spindle Cranks

For our purposes, what you need to know is that most e*thirteen cranks use 30mm aluminum spindles, and we support the following standards with our own bottom brackets:

  • BSA - 68mm / 73mm / 83mm / 100mm
  • PF30 - AKA Press-fit 30
  • BB30 
  • BB92
  • T47 - essentially a threaded PF30 shell

e*thirteen cranks are likely compatible with other bottom brackets using 30mm bearings, but it may require special spacing to make it work!

24mm Spindle Cranks

A few e*thirteen cranks now also use 24mm steel spindles, found as stock equipment on many fine bicycle brands. e*thirteen makes replacement bottom brackets for all applications of these cranks.





Or click below to download the PDF

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Can I use your threaded BB to run BB30 cranks on my threaded frame?

Nope. BB30 is a standard that covers more than just spindle diameter. So while we do use the same bearing ID as BB30 cranks, BB30 cranks use a much short spindle than our cranks do and, as a result, will only work on BB30 specific frames. Our cranks use a wider spindle so they fit a variety of BB standards.

You can find more info on what BB standards out cranks will fit with this handy tech doc

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Can I use a different brand's BB with your cranks?

Our cranks use a 30mm diameter aluminum spindle in order to reduce weight and improve stiffness in the system. Most other cranks on the market use a smaller 24mm steel spindle on their cranks. As a result our cranks should only be used with our BBs as others will not fit properly.

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Can I use your cranks on my PF30, BB30 or BB92 frame?

Yep, you just need to order the proper BB to fit your frame's BB standard, your local shop or frame manufacturer should be able to help you find what standard your frame uses.

You can find our tech doc about BB standards here

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Do I need to use my pedal washers?

Yes, pedal washers greatly strengthen the interface between crank and pedal and will minimize the possibility of tearing out your pedal threads in case of a hard impact.


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How do I remove my cranks?

That would depend on the model, take a look at our how-to guide: http://service.bythehive.com/Guide/How+to+remove+e*thirteen+cranks/44

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My cranks feel tight after installing them, is something wrong?

Some of our cranks currently use a wave washer and spindle spacers to adjust the bearing pre-load and account for tolerance differences in individual frames. If too many spacers are used the bearings can be over pre-loaded resulting in excess drag Our newer cranks use our APS system for preload which functions a bit differently. Refer to the owners manual to ensure that your cranks are installed properly. If you think they are installed correctly and you still have questions, contact your local Hive dealer.


You can find fancy install guides for all our cranks here

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Do I really need to use a torque wrench while installing my cranks?

Absolutely. It's always important to tighten all fasteners to  the torque specifications found in the owners manual. If you do not install your cranks properly, they may loosen up and damage the interface.


It's 40-48N*m by the way.

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How do I remove a Quick Connect Guidering from my e*thirteen crankset?

You'll need a vise and our tool, part number CSH.UNVA-SPID.N . If you bought a set of 2014 or newer cranks it will be included in the box with your cranks!

Instructions for making it happen can be found below.

How to install and remove TRS crank spiders and integrated rings

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What type of bottom bracket does my bike need?

Pretty rough out there isn't it? There are a ton of bottom bracket standards now. Your frame manufacturer or local shop should be able to help you determine what type of bottom bracket shell your bike has. Once you know, drop us a line and we would be happy to help you decide on the proper bottom bracket for your frame.


You can find our BB standards tech doc here. It will give you the information you need to measure your own BB shell.

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My bearings wore out, why?

Bearings wear for a variety of reasons; by far the biggest culprit is contamination. You can prolong bearing life by not power-washing or hosing your bike off. Water sitting in your BB shell will eventually contaminate your bearings so be sure to drain and dry your frame after wet rides.  All of our BB bearings are easily serviceable, so we recommend cleaning and re-greasing them a few times a year dependent on conditions. If things go to hell in a hand-basket quickly, we offer a 1 year no questions asked warranty on all our bearings, so we've got you covered.

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What is APS?

APS is the new preload system for our cranks. It does away with wave washers and spindle spacers making set-up much quicker. Just install your BB, torque your cranks to spec and adjust the APS dial until there is no more play. See it in action here

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What is the bolt circle diameter (BCD) for e*thirteen cranks?

All of our cranks and crank mounted bashguards, with the exception of our Quick Connect rings of course, use a 104mm 4 bolt BCD pattern.

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Your cranks use a 30mm spindle, does that mean they are BB30?

BB30 refers to an entire standard, based around more than just spindle diameter. Our cranks will not just drop into a BB30 frame, but we do make adapter cups to fit BB30 frames. This is because we use a longer spindle than traditional BB30 cranks in order to give the advantages of a 30mm spindle on frames with threaded BB shells.

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