FAQ

How can I avoid denting aluminum rims and are dents covered by my rim warranty?

In general, dented alloy rims are almost always a result of inadequate tire pressure, and are not a warranty issue.

Some riders prefer to run low tire pressure to achieve added traction, with the understanding that their rim may contact the ground, potentially causing dents. These riders need to consider rims as consumable items which need regular replacing. Riders who want to avoid dents entirely need to run higher pressure than those willing to sacrifice possible denting in exchange for added traction. 

Alternatively, running a tire with a heavier duty casing, a tire insert, or a rim designed for heavier impacts such as our LG1 DH rims will improve dent resistance. 

Here is some info on tire pressures we recommend to avoid denting: What tire pressure should I run?

 

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My spokes won't stay tight, or my wheels constantly come out of true - how can I fix this?

There are a number of reasons why your wheels may come out of true. The first reason is the rim is overloaded and deformed from a heavy impact or repeated impacts. It is normal to need to true up your wheels from time to time over the life of the wheels!

Answer #1: Tension spokes properly using a spoke tension meter

If you are regularly having to retension your wheels, or find your spokes won't stay tight, this could be due to the starting tension being too low (we recommend  110-130kgf) or nipples slowly loosening each time the spoke detensions slightly when it's facing towards the ground while you are riding. 

TIP: Measuring spoke tension as you tighten the spokes is critical. If you plan to do the work yourself you should invest in a quality spoke tension meter, such as the ones made by Park Tool™️ or DT Swiss™️.

Answer #2: Apply thread-locking compound to spokes before tensioning and trueing

The nipples we spec are precoated with thread-locker. However, repeated truing and/or retensioning can cause this thread-locker to become less effective over time, and potentially result in repeated spoke loosening. 

The solution is to bring your wheels up to tension (110-130kgf) and then use a product called Spoke Freeze, made by DT Swiss™️. Drip the Spoke Freeze at the end of the the nipple near the wrench flats where the small gap exists between the spoke and nipple. 1 small drop per nipple and then spin the wheel for a few minutes allowing the centrifugal force to pull the drop outwards toward the threads. Let the compound cure for 24-48 hours before your next ride.

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e*thirteen wheel spoke lengths

Please note, spoke lengths are for e*thirteen complete wheels only. If you are building custom wheels, your wheel builder will need to calculate spoke lengths for your specific wheels.

*We strongly recommend using nipple washers with all wheelbuilds and/or spoke nipple replacements.

*Recommended spoke tension on all wheels: 110-130kgf.

Model Year Model Front Disc Side Front Drive Side Rear Disc Side Rear Drive Side
2019-2020 XCXr 29 24mm 279 281 289 286
  XCXr 29 28mm 292 294 293 291
  TRS 27.5" 27mm 276 277 278 277
  TRS 29 27mm 295 296 296 295
  LG1 EN 27.5" 30mm 276 277 277 276
  LG1 EN 29 30mm 295 296 296 295
  LG1 DH 27.5" 7sp 30mm 273 274 274 274
  LG1 DH 29 7sp 30mm 291 292 294 294
  TRS+ 27.5" 27mm 276 277 277 276
  TRS+ 29 27mm 295 296 296 295
  LG1+ EN 27.5" 30mm 276 277 278 277
  LG1+ EN 29 30mm 295 296 295 294
  LG1+ EN e-spec 27.5" 35mm 276 279 271 269
  LG1+ EN e-spec 29 30mm 295 297 291 289
  LG1+ DH 27.5" 7sp 30mm 271 272 272 274
  LG1+ DH 29 7sp 30mm 291 292 291 292
  TRSr 650B 27mm 273 275 275 273
  TRSr 29 27mm 292 293 294 292
  LG1r EN 27.5" 30mm 277 278 276 274
  LG1r EN 29 30mm 296 297 296 295
  LG1r EN e-spec 27.5" 35mm 270 272 268 265
  LG1r EN e-spec 29 30mm 292 294 289 286
  LG1r DH 27.5" 7sp 30mm 268 269 269 271
  LG1r DH 29 7sp 30mm 288 289 289 290
  * All 2019 and later hubs are boost spaced        
           
Model Year Model Front Disc Side Front Drive Side Rear Disc Side Rear Drive Side
2018 TRS27.5" 276 277 277 276
  TRS 29 295 296 296 295
  TRS 27.5" Boost 276 277 277 276
  TRS 29 Boost 295 296 296 295
  LG1 27.5" 271 273 273 274
  LG1 27.5" 7sp N/A N/A 273 274
  TRS+ 27.5" 277 278 277 276
  TRS+ 29 295 296 295 294
  TRS+ 27.5" Boost 277 278 278 277
  TRS+ 29 Boost 296 297 296 295
  LG1+27.5" 271 273 269 271
  LG1+27.5" 7sp N/A N/A 272 274
  TRSr 27.5" 273 274 275 273
  TRSr 29 291 292 293 291
  TRSr 27.5"Boost 273 274 275 273
  TRS 29 Boost 292 293 293 291
  LG1r 27.5" 268 269 271 268
  LG1r 7sp 27.5" N/A N/A 271 271
  TRSr SL27.5" 273 275 275 273
  TRSr SL 29 292 293 294 292
  TRSr SL27.5" Boost 273 275 275 273
  TRSr SL 29 Boost 292 293 294 292
           
Model Year Model Front Disc Side Front Drive Side Rear Disc Side Rear Drive Side
2016-2017 TRS+ 27.5" 277 278 277 276
  TRS+ 29 295 296 295 294
  TRS+ 27.5" Boost 277 278 278 277
  TRS+ 29 Boost 296 297 296 295
  TRSr carbon 27.5" 273 274 275 273
  TRSr carbon 29 291 292 293 291
  TRSr carbon 27.5" Boost 273 274 275 273
  TRSr carbon 29 Boost 292 293 293 291
  LG1+ 27.5" 273 274 272 270
  LG1r 27.5" 268 269 271 268
  LG1r 27.5" 7sp N/A N/A 269 271
           
Model Year Model Front Disc Side Front Drive Side Rear Disc Side Rear Drive Side
2014-2015 TRS+ 26 262 263 263 261
  TRS+ 29 293 295 294 292
  TRS+ 27.5" 273 274 275 274
  TRSr 26 262 264 264 262
  TRSr 29 293 295 295 293
  TRSr 27.5" 274 276 277 275
  LG1+ 26 257 259 258 255
  LG1+ 27.5" 270 272 271 268
  LG1r 26 257 259 261 259
  LG1r 27.5" 269 271 273 271
           
Model Year Model Front Disc Side Front Drive Side Rear Disc Side Rear Drive Side
2013 XCX+ 252 254 253 251
  TRS+ 26 248 249 245 244
  TRS+ 29 284 286 286 285
  TRS+ 27.5" 272 273 274 272
  LG1+ 26 234 235 236 228

 

 

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What is e*thirteen's position on running Cushcore™ or other tire inserts? Will it affect my wheel/rim warranty?

Tire inserts are a popular way to allow riders to run lower pressure in their tires. Lower pressure can improve ride quality and traction under many circumstances.

While Cushcore™ can reduce direct impacts to the rim, it is still possible to experience rim failure due to excessively low tire pressure or extreme impacts. So while rim inserts may help protect your rim, they can't prevent rim failure entirely.  Riders should be particularly careful with tire pressure when running inserts which provide tire sidewall support such as Cushcore™. The added sidewall support allows riders to run dramatically lower pressures without experiencing casing roll when cornering. Since casing roll is one of the most obvious indications that tire pressure is too low, this can lead to riders running pressures much lower than suggested and subsequent rim failures. 

e*thirteen has not evaluated the effectiveness of any particular rim inserts. Our advice is to set your tire pressure appropriately for your weight, riding style, and conditions. Adequate tire pressure is the best way to prevent rim damage, inserts or not!

For our thoughts on how to set tire pressure, check out this article: What tire pressure should I run?

Running an insert, or not, will not affect your wheel warranty.

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Do you offer a Microspline™️ driver for your wheels?

Answer: Yes we do!

See the product page here

Note that e*spec and XCX hubs use their own drivers. All our other TRS and LG1 wheels and hubs use the same new driver.

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My 2019/2020 rear hub (alloy axle version) has a small amount of side to side freeplay when off the bike, is that normal?

The 148mm boost 2020 rear hubs utilize our new axle system. The non-driveside endcap is captured on the system with threads which are bypassed and intended to simply prevent the axle assembly from coming appart by itself when off the bike or removing a cassette - a trait that plagues some other hub manufactures. The captured endcap system is a nifty feature that keeps everything together. A small amount (approx 2-3 mm ) of side-to-side play is present when the wheel is off the bike but should not be present once the wheel is installed on the bike and the rear thru-axle tightened down. 

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How strong are your carbon rims? What happens if I break one?

Our carbon rims are World Cup DH proven under Aaron Gwin and have among the best impact strength of any carbon rims we have tested. Because of this we offer a LIFETIME WARRANTY on all e*thirteen carbon rims. For specific details on how the warranty works please reference our carbon rim warranty page here.

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What's up with your integrated 7sp cassette?

The 7sp cassette isn't a standalone product, but rather part of a hub and cassette system. You must run the cassette with the matching hub and vise versa. The hub uses wider flange spacing to utilize the added space provided by the smaller cassette. This builds a stronger wheel with a wider spoke base.

The cassette can be replaced as it wears.

Tooth counts on the cassette are: 9-10-12-14-16-18-21

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Can I run tire inserts with my e*thirteen wheels?

Flat Tire Defender / Cushcore / Huck Norris / Others

Tire inserts are a popular way to allow riders to run lower pressure in their tires. Lower pressure can improve ride quality and traction under many circumstances.

While a tire insert may reduce direct impacts to the rim, it is still possible to experience rim failure due to excessively low tire pressure or extreme impacts. So while rim inserts may help protect your rim, they can't prevent rim failure entirely.

e*thirteen has not evaluated the effectiveness of any particular rim inserts. Our advice is to set your tire pressure appropriately for your weight, riding style, and conditions. Adequate tire pressure is the best way to prevent rim damage, inserts or not!

Running a foam-type insert, or not, will not affect your wheel warranty.

Procore

We do not recommend the use of Procore with any of our rims. Procore pressures often exceed the maximum recommend tire pressures for our rims and put stress on the rims in ways they were not designed for. As such using Procore will void your warranty.

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Are your hubs easily serviceable?

Absolutely. Check out our in depth how to guides or visit your local dealer.

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Are your wheels tubeless compatible?

All our wheels feature our TLS tubeless bead technology for easy and secure tubeless set-up, and come with tubeless tape installed and valves in the box.


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What are your hub shells made from?

Our race hubs use a rigid carbon fiber tube bonded to big, sweet EXA+ aluminum flanges.

Our plus level hubs stick to the basics with one piece machined EXA+ aluminum flanges and center tube.

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I'm currently running a 142x12 rear hub, I'm getting a new frame that uses the boost 148 rear end, it's there any way I can adapt your wheels to suit?

It is not possible to convert a non-boost rear hub to boost. Even though it is only 6mm difference, the hub shell is wider on the boost hub. Another new standard wasn't our idea but 142 and 148 are different enough that a different hub is needed in the rear.

We do have conversion kits to space our front hubs from 100x15 to 110x15.

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What are your recommended spoke tensions?

We recommend 110-130kgf. This measurement should be made with the tire removed or fully deflated.

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What axle configurations are possible with my TRS wheels?

TRS+ and TRSr rear hubs come stock set up for a 142x12 through axle, but with a quick endcap swap can fit 135 x 12mm or QR axles.

Front hubs can be set up for either 15 or 20mm thru axles with the included endcaps. QR front endcaps are also available separately.

Boost hub spacing requires a wider hub shell and a boost specific hub.

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What tool do I use to get my freehub seal off?

We recommend this: Park SPA-2 Pin Spanner

Park SPA-2 Pin Spanner

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What axle configurations are possible with my LG1 wheels?

LG1+ and LG1r rear hubs come standard as a 150 x 12mm through axle, but they will also work with 157 x 12mm rear ends with a swap of the included endcaps.

Front hubs are set up stock for 20mm through axles, with 15mm and QR endcaps available.

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What freehub lubrication should I use?

We recommend, and use Mobil HP 222 Grease as a factory application in all our hubs.

Greases we recommend:

  • Mobil HP 222
  • Dumonde Tech Freehub Grease

Generally speaking any freehub grease from a reputable bike brand should work!

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Why are your hubs so loud?

That is the sound of our quality 660 freehub mechanism. Six degrees / 60 points of engagement. It also serves to scare off prowling cougars. This is useful in town and in the hills.

Alternatively, re-lubricating your freehub with one of our recommended greases will knock a few dB off the noise level, and also ensure your hub lives a long happy life.

Greases we recommend:

  • Mobil HP 222
  • Dumonde Tech Freehub Grease

Generally speaking any freehub grease from a reputable bike brand should work!

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Are your wheels 9, 10 and/or 11 spd compatible?

All of our wheels come with a 9/10sp freehub body installed. TRS wheels also come with a XD driver in the box in case you want to go to 11.

LG1 wheels will accept an XD driver just like the TRS wheels.

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