FAQ

How long should my cassette last?

There are a large number of variables that go into how long a cassette will last. This makes it difficult to give a specific number of hours or miles that a cassette will last before needing replacement. Some of those variables include riding conditions, personal gearing preferences, front chainring size, drivetrain maintenance. 

For example, a rider who regularly rides in muddy conditions and with long sustained climbs that favor one or two of the alloy cogs will wear a cassette much quicker than one riding in mild conditions with undulating terrain that spreads out chain position and wear across more of the cassette. 

Two of the best things you can do to maximize the life of your cassette is to regularly check your chain for wear (and replace when necessary) and keep your drivetrain clean and lubed.

For riders in places with flat terrain riding frequently in the smaller cogs, increasing the size of your chainring will result in more frequently being in the middle section of the cassette which can improve longevity. 

For riders in places with big climbs frequently in larger alloy cogs, reducing the size of your chainring can result in more time being spent on the steel portion of the cassette which can improve longevity.

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Can I use the TRS Plus 12 speed cassette and chain with my SRAM™ Grip Shift™ 12s system

Yes, this setup is compatible.

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Is it possible to replace the steel/alloy section of my 11 speed cassette to convert it to 12 speed?

No, due to differences in cog spacing and different interfaces this is not possible.

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What if I can't figure out how to install the spool and ratchet on the TRS Plus 12 speed Upgrade Kit?

Contact us (link to contact page) and we will help trouble shoot and make sure you are up and riding as soon as possible. 

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Can buy the TRS Plus 12 speed Upgrade Kit system and run the cassette and chain on my current 12s SRAM™ system?

Certainly! The cassette uses the same 12 speed spacing, is wider range and around 30g lighter weight. It's also far less expensive and you get a new chain which you should replace at the same time anyway.

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Is the TRS Plus 12 speed Upgrade Kit the lightest 12s shifter, cassette and derailleur system I can buy?

Yes. Yes, it is. 

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Is my TRS Cassette ruined if I rode it without the plastic bushing under the steel section installed?

Possibly - install the bushing and check function. If limited rides were done without it in place, it may still be fine.

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Do I have to use the e*thirteen 12s chain on the e*thirteen 12s cassette or will other manufactures work also?
Most 12 speed mountain bike chains should work including SRAM and KMC™, we recommend YBN(?) and include one in the kit! 

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Can I use an 11 speed chain on the 12 speed cassette?

No, you must use a 12 speed chain.

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Can I use the TRS Plus 12 speed Upgrade Kit to upgrade my Shimano™ system to 12 speed?

No. TRS Plus 12 speed Upgrade Kit is for SRAM™ 11 speed systems only.

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Why do the new clamp-on style cassettes require a shim to be installed on Hope XD drivers? Where do I get it and how do I install it?

Hope XD drivers are undersized at the clamp location and not technically in the XD standard spec. Due to this, a shim is required to ensure the cassette clamp functions properly. Please see the cassette section of our support site for install instructions. Please contact your local distributor or support@bythehive.com and we will supply one free of charge.

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Did the steel sections of the cassettes change when you updated the alloy sections to the pinch bolt version?

No, the steel sections and interfaces between the two parts did not change. This means that steel and alloy sections of all e*thirteen TRS+ and TRS Race 9-46 cassettes are interchangeable and backwards compatible. 

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Why did you change from using a lockring to a pinch bolt for cassette attachment?

The change to the pinch bolt version simplifies the install/removal process dramatically. Instead of needing the proprietary lockring tool and something to turn it, now all you need is just a T25 torx to install or remove the alloy portion of the cassette. 

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My TRS+ 9-44 cassette is creaking, how can I fix that?

We have found that certain freehub bodies may interact with our cassette in such a way that noise can occur under load. We have made changes to newer production runs of the cassette to solve this potential problem.

Follow these steps to cure your creak, if you detailed install and removal instructions you can find those here: http://service.bythehive.com/c/Cassette

Step 1:

Grease under the 9-10t cogs on the steel portion of the cassette.

Step 2:

If greasing doesn't solve your issue, contact your nearest distributor for a creak fix kit. The kit includes a spacer and small PTFE washer.

Remove your cassette, install the silver spacer under the cassette

Re-install the aluminum cogs and lockring

Install the PTFE washer and make sure it is seated on the XD driver

Re-install the steel portion of the cassette.

 

 

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Are TRS race cassette parts compatible with TRS+ cassettes?

Steel and alloy cassette clusters from TRS+ 9-46 11s (FW1TPA-102) and TRS Race 9-46 11s (FW1TRA-100) cassettes are cross-compatible.

Parts from TRS+ 9-42 10s and TRS+ 9-44 11s cassettes are not cross compatible with any other cassettes. 

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What derailleur cage length do you recommend with the 11sp cassette?

For Shimano drivetrains both GS (short) and SGS (long) cage derailleurs will work. We typically recommend long cage versions as they tend to shift a bit smoother.

For Sram there is only one cage length option in the 11sp derailleur lineup.

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I can't get my cassette to lock, what wrong?

In most cases, when a cassette won't turn to lock together is it because the steel portion of the cassette is not fully seated onto the XD driver. We want to make sure the fit between the cassette and XD drive is snug, so make sure you are greasing the inner diameter of the cassette and pressing firmly to seat the steel portion. The locking mechanism will not require a lot of force, so if you are having to strain to lock the two pieces together, it is likely because the steel portion is not flush against the aluminum portion.

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Which chain do you recommend for your cassette?

We recommend either Shimano or Sram chains. That doesn't mean others won't work, we just have not spent a ton of time testing every other option out there.

We do recommend using a new or nearly new chain when you install your cassette.

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Which drivetrains do you recommend for your 11sp cassette?

The TRS+ and TRS Race cassettes were designed to work well with either Shimano or SRAM 11 speed drivetrains.

For Shimano drivetrains both GS (short) and SGS (long) cage derailleurs will work.

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